Shipping & Returns

Returns Policy

OUR RETURN POLICY

Customer satisfaction is our number one priority is as we are committed to providing our customers with a superior level of service. If you are not satisfied with your order, for any reason, you have 45 days from the purchase date, to return the merchandise. The merchandise MUST be returned in its original condition, NEW/UNUSED/UNWORN/UNWASHED. You may request to return your order by contacting one of our Customer Care Representatives for an Authorization Code (RMA#)

Additional Important Information:
For Health Reasons, We DO NOT accept returns of the following:
 Hats
 Wigs
 Make Up
 Lingerie
 Undergarments
 Costumes

**For Holiday Returns, any purchases made in November can be returned up to January 31st and purchases made in December can be returned up to March 2nd.**


**If you have ANY issues regarding your order, please contact us via email/phone**


Customer Care contact info:
Ph#: (866)-502-0814
Email: you can email us using the "Contact Seller" option on your order in your Amazon account or send a direct email to our email address listed on your Order Invoice.
Office Hours:
  • Monday – Fri 11:00 AM - 6:00 PM Eastern Time (Holiday Season Monday - Friday 11:00 AM to 8:00 PM EST)
  • Saturdays – 11:00 AM - 4:00 PM Eastern Time (Holiday Season Monday - Friday 11:00 AM – 6:00 PM EST)
  • Closed Sundays and Major US Holidays
**Purchases made between November 1st and December 31st are considered Holiday Season Purchases. Our closing hours will be extended by 2 hours during the Holiday Purchasing Season.**

Thank you for choosing to shop with us. Please come again soon!


Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.